Difference between revisions of "Account Purging and Deletion"

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Due to the open and free nature of [[The Infinite Black]], tens-of-thousands of new accounts are created each week.  
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Due to the open and free nature of [[The Infinite Black]], tens-of-thousands of new and alternate accounts are created each week.
  
In order for the game to work correctly we occasionally must purge inactive players.
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In order for the database and servers to work efficiently we occasionally must purge inactive accounts.
  
Accounts which have not logged in for 1 year are removed entirely from the database.
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'''Accounts that have not been logged before 2016 might be deleted!'''
  
Characters which have not played in 60 days may be deleted if:
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'''Valid (non-throwaway) accounts from 2016+ will purge after 3 years of inactivity.'''
* They have less than 300 minutes of :PLAYED time
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* They have less than $10,000 [[Credits]]
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Throwaway accounts are defined as:
* They have less than 10 [[Black Dollars]]
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* They have not logged in for 60 days, '''AND''':
* They have less than 4 [[Reward Points]]
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** They have less than 300 minutes of :PLAYED time or
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** They have less than $10,000 [[Credits]] or
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** They have less than 10 [[Black Dollars]] or
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** They have less than 4 [[Reward Points]]
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To protect your accounts from being purged, please make sure they meet the above criteria.
  
 
'''No reimbursements or refunds will be given for Accounts, Corporations, or Alliances that have been purged!'''
 
'''No reimbursements or refunds will be given for Accounts, Corporations, or Alliances that have been purged!'''
  
If you are in the military on deployment, please let us know in an email. Once you return and if your account has been purged we will be able to restore it.
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If you are in the military and are going to be deployed, please email [email protected].com so we can make a record of your account on the off-chance that you will be offline for over a year.
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All purging and deletion events occur during server maintenance, which is run "as needed" and not on any schedule.

Latest revision as of 13:21, 19 June 2019

Due to the open and free nature of The Infinite Black, tens-of-thousands of new and alternate accounts are created each week.

In order for the database and servers to work efficiently we occasionally must purge inactive accounts.

Accounts that have not been logged before 2016 might be deleted!

Valid (non-throwaway) accounts from 2016+ will purge after 3 years of inactivity.

Throwaway accounts are defined as:

  • They have not logged in for 60 days, AND:
    • They have less than 300 minutes of :PLAYED time or
    • They have less than $10,000 Credits or
    • They have less than 10 Black Dollars or
    • They have less than 4 Reward Points

To protect your accounts from being purged, please make sure they meet the above criteria.

No reimbursements or refunds will be given for Accounts, Corporations, or Alliances that have been purged!

If you are in the military and are going to be deployed, please email [email protected] so we can make a record of your account on the off-chance that you will be offline for over a year.

All purging and deletion events occur during server maintenance, which is run "as needed" and not on any schedule.