Difference between revisions of "Account Purging and Deletion"

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Accounts cannot be manually deleted.  Accounts can only be removed through the automated Purge process that occurs each time the server is rebooted, and only if they meet specific criteria.
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Due to the open and free nature of [[The Infinite Black]], tens-of-thousands of new accounts are created each week.  
  
'''All accounts are kept for at least 60 days.'''
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In order for the game to work correctly we occasionally must purge inactive players.
  
'''Accounts that haven't been accessed in 60 days may be purged on server reset if:'''
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Accounts which have not logged in for 1 year are removed entirely from the database.
* They have '''less''' than 300 minutes :played
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* They have '''less''' than $10,000 [[Credits]]
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* They have '''less''' than 10 [[Black Dollars]]
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'''Accounts that haven't been accessed in 180 days may be purged on server reset if:'''
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Characters which have not played in 60 days may be deleted if:
* They have '''less''' than 300 minutes :played
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* They have less than 300 minutes of :PLAYED time
* They have '''less''' than $10,000 Credits
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* They have less than $10,000 [[Credits]]
* They have '''more''' than 10 Black Dollars
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* They have less than 10 [[Black Dollars]]
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* They have less than 4 [[Reward Points]]
  
'''Accounts that meet the below criteria may be be purged on server reset after 365 days:'''
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'''No reimbursements or refunds will be given for Accounts, Corporations, or Alliances that have been purged!'''
* They have '''more''' than 300 minutes :played
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* They have '''more''' than $10,000 Credits
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* They have '''more''' than 10 Black Dollars
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* They have '''more''' than 4 [[Reward Points]]
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'''Any account which has not been accessed in 365 days will be purged, no matter what. Purged accounts cannot be restored.'''
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If you are in the military on deployment, please let us know in an email. Once you return and if your account has been purged we will be able to restore it.
 
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Thousands of new accounts are made each month, and it is vitally important to remove inactive ones to keep things running smoothly.
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To guarantee that your accounts are never purged, simply access an account at least once per month. You are solely responsible for maintaining your own accounts, Corporations, and Alliances.
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No reimbursements or refunds will be given for Accounts, Corporations, or Alliances that have been purged!
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If you are in the military and are going to be deployed, please e-mail us with a list of your account information and inventory. Once you return and if your account has been purged, we will be able to restore it based on that email.
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Revision as of 09:59, 2 January 2014

Due to the open and free nature of The Infinite Black, tens-of-thousands of new accounts are created each week.

In order for the game to work correctly we occasionally must purge inactive players.

Accounts which have not logged in for 1 year are removed entirely from the database.

Characters which have not played in 60 days may be deleted if:

No reimbursements or refunds will be given for Accounts, Corporations, or Alliances that have been purged!

If you are in the military on deployment, please let us know in an email. Once you return and if your account has been purged we will be able to restore it.