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Today! Sept 17, 2016
“I've been dealing with real-life issues and have been almost totally unable to work recently. I'm sorry. It isn't intended as an insult. I'd love to be able to get back to work again. I didn't think people would be upset about free bonus stuff lasting longer than normal.... I've cycled the event today. There is no set duration on these events -- This is not meant to be a microaggression and I apologize for how I've made you feel.”
“Thanks for the honest feedback. I fully acknowledge that there are many frustrations and bad experiences for new players. I've done a lot over the years to improve that (it used to be MUCH worse) but obviously some fundamental challenges still exist. The game was designed to be punishing, in the same way that "Dwarven Fortress" or "Dark Souls" games can be punishing, but with the added complications of PvP and trash talking. The only thing that really troubles me is that a moderator said something negative to a new player. Do you have any more information on this (who said it and what was said)? They are paid to be helpful and this should never happen.”